Refund Policy
Return policy
At Netus Brewing , our customer satisfaction is our priority. We know that sometimes things don't go as expected, so we've created a simple and transparent return policy.
Right of Free Resolution
Under current legislation (Decree-Law no.
To exercise this right, you must communicate your decision to us by email to geral@netusbrewing.com or through our contact form, indicating the order number, full name and contact details.
Return Conditions
- We only accept returns on products that are unopened, unused and in perfect condition .
- Products must be returned in their original packaging , with all accessories and labels.
- For food safety reasons, we do not accept returns of opened or damaged bottles or packaging , unless the product has a manufacturing defect.
Damaged or Defective Products
If you receive a damaged, defective or exchanged product, please contact us within 48 hours of delivery. Attach, if possible, photographs of the problem. We will replace or refund you at no additional cost.
Refunds
After receiving and checking the status of the returned products, the refund will be made within a maximum period of 14 days, using the same payment method used in the purchase.
Return Costs
- In case of return due to regret, shipping costs are the customer's responsibility.
- In the event of our error or defective product, the return costs will be borne by us.
Contacts
If you have any questions about our return policy, we are available to help at: 📧 Email: geral@netusbrewing.com
📞 Phone: +351 916 099 561
📍 15 Camoes Street, 2500-174 Caldas da Rainha